Refund & Returns Policy

RETURN & REFUND POLICY

Last Updated: August 8, 2026

We want you to feel confident when purchasing from Black Oak Magick. Because our offerings include standard merchandise, vintage pieces, one-of-a-kind objects, print-on-demand goods, digital downloads, and spiritually oriented services, return eligibility depends on what you purchase.

Please read this policy before ordering.

Nothing in this policy limits a consumer right or remedy that cannot legally be waived.

1. Eligible Physical Merchandise

Unless an item is identified as final sale or falls within one of the excluded categories below, you may request a return within 14 calendar days after confirmed delivery.

To qualify:

• Contact us before returning the item
• The item must be unused, unworn, unwashed, and in substantially the same condition in which it arrived
• Original tags, accessories, certificates, and packaging must be included
• You must provide the order number and proof of purchase
• The return must be shipped within seven calendar days after return authorization

Do not send a return without authorization. Unauthorized returns may be refused or delayed.

2. Final-Sale and Nonreturnable Items

The following are final sale unless they arrive defective, materially damaged, materially misdescribed, or incorrect:

• Digital downloads and electronically delivered products
• Personalized, customized, commissioned, or specially prepared products
• Print-on-demand and made-to-order merchandise
• Completed spiritual services and reports
• Earrings, pierced jewelry, and other hygiene-sensitive goods
• Opened or used body, bath, aromatic, cosmetic, or self-care products
• Gift cards
• Clearance items specifically marked “Final Sale”
• Vintage, previously owned, rare, and one-of-a-kind pieces marked “Final Sale”
• Items damaged through misuse, neglect, improper storage, alteration, or failure to follow instructions

Any known wear or condition issue associated with a vintage item will be described or photographed whenever reasonably possible. Disclosed vintage wear, natural variation, and minor differences in color or appearance are not considered defects.

3. Intuitively Selected Items

When a listing states that Black Oak Magick will intuitively choose a piece from an assortment, the specific color, shape, stone, or design you receive may differ from listing examples.

Receiving a different eligible variation is not, by itself, considered an incorrect order. However, the item must still match the general product description.

4. Damaged, Defective, or Incorrect Orders

If your order arrives materially damaged, defective, or incorrect, contact shipping@blackoakmagick.com within seven calendar days after delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the outer package and shipping label if transit damage occurred
• Photographs of internal packaging when relevant

Please retain the item and packaging until we tell you they may be discarded. The shipping carrier or fulfillment partner may require them for a claim.

After reviewing the issue, we may provide an appropriate remedy, such as:

• A replacement, when available
• A replacement component
• A repair
• Store credit
• A partial refund
• A full refund

We will choose a reasonable remedy based on the circumstances, availability, applicable law, and your preferences where practical.

We will cover approved return-shipping costs when we sent the wrong product or confirm that an item arrived materially defective or damaged.

5. Lost or Missing Packages

If tracking has not updated for an unusual period or a package appears lost in transit, contact shipping@blackoakmagick.com so we can investigate with the carrier or fulfillment provider.

If tracking shows “Delivered” but you cannot locate the package:

• Confirm the shipping address on your order
• Check around the delivery location
• Ask household members, neighbors, building staff, or parcel-room staff
• Allow one additional business day because some carriers scan packages before final delivery
• Contact the carrier when appropriate

Black Oak Magick is not automatically responsible for theft or loss after confirmed delivery to the address supplied at checkout. However, we will provide reasonable assistance with available carrier inquiries or claims.

6. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

Contact shipping@blackoakmagick.com immediately if you discover an error. We cannot guarantee an address can be changed after an order enters production or fulfillment.

If an order is returned because the customer supplied an incorrect or incomplete address, the customer may choose:

• Reshipment after paying the new shipping charge, or
• A refund for eligible returned merchandise, less original shipping and any unrecoverable return or fulfillment charges

Final-sale, personalized, and made-to-order products may not qualify for a merchandise refund.

7. Return Shipping

For an ordinary approved return, the customer is responsible for return-shipping costs.

Use a trackable shipping service and package the item securely. Black Oak Magick is not responsible for a customer return that is lost or damaged before reaching us.

Original shipping charges, customs duties, import taxes, brokerage fees, and optional shipping upgrades are nonrefundable unless the return results from our error or applicable law requires otherwise.

8. Refund Processing

We will inspect an authorized return after it arrives.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval. Your bank or payment provider may require additional time to post the credit.

If more than 15 business days have passed since we confirmed approval and you have not received the refund, contact help@blackoakmagick.com.

9. Exchanges

Because many products are limited, vintage, one-of-a-kind, or made to order, direct exchanges are not guaranteed.

When an item is return-eligible, the simplest option may be to return it for a refund and place a separate order for the preferred item.

10. Order Cancellations

Contact help@blackoakmagick.com as soon as possible if you need to cancel an order.

We may cancel and refund an order if fulfillment, production, personalization, or digital delivery has not begun. Once production or preparation begins, personalized, made-to-order, print-on-demand, and digital orders may no longer be cancelable.

11. Digital Products

Digital products are final sale once the download link or access has been delivered.

If a file is corrupt, incomplete, or materially different from its description, contact help@blackoakmagick.com within seven days. We will first attempt to provide a working replacement or corrected file. If we cannot do so, we will provide an appropriate refund.

Download access may expire after the period disclosed on the product page or order confirmation. Customers are responsible for saving and backing up purchased files during the available download period.

12. Appointments and Live Services

Appointments may be rescheduled once without penalty when you provide at least 24 hours’ notice.

A cancellation requested at least 24 hours before the appointment may qualify for a refund or store credit if substantive preparation has not begun.

Appointments canceled with less than 24 hours’ notice and missed appointments are nonrefundable, except in an emergency or where applicable law requires otherwise.

If Black Oak Magick must cancel an appointment, you may choose rescheduling, store credit, or a refund.

13. Custom Reports and Prepared Spiritual Services

Custom tarot, palmistry, dream-interpretation, Reiki, and similar reports or prepared services may be canceled for a refund before substantive preparation begins.

Once research, interpretation, energetic preparation, writing, recording, or performance has begun, the purchase is final.

A customer’s dissatisfaction with an interpretation, prediction, spiritual message, energetic experience, or metaphysical result does not make a completed service defective. No particular spiritual outcome is guaranteed.

14. Canadian Returns

Canadian customers should contact help@blackoakmagick.com before mailing any return.

Return postage, customs declarations, duties, taxes, brokerage charges, and cross-border fees associated with an ordinary return are the customer’s responsibility. Marking a return properly on customs documentation may help prevent additional import charges but does not guarantee that charges will not occur.

Duties and taxes paid directly to Canadian authorities or carriers are generally not refundable by Black Oak Magick.

15. Contact Us

To request a standard return, cancellation, exchange, or refund, contact:

Black Oak Magick
Email: help@blackoakmagick.com
Website: www.blackoakmagick.com
Contact Page: www.blackoakmagick.com/send-a-raven-contact-us

For shipping, tracking, delivery, transit damage, or missing-package concerns, contact:

Black Oak Magick Shipping
Email: shipping@blackoakmagick.com