Shipping Policy

SHIPPING POLICY

Last Updated: August 8, 2026

Thank you for ordering from Black Oak Magick. We prepare and package each order with care. This policy explains our current processing, shipping, tracking, customs, and delivery practices.

1. Shipping Destinations

Black Oak Magick currently ships physical products to:

• Addresses within the United States
• Addresses within Canada

We do not currently ship to Mexico or other international destinations.

Some products may have additional shipping restrictions because of their ingredients, size, weight, production location, carrier rules, or customs requirements. Any known restriction will be identified on the product page or during checkout.

Digital products are delivered electronically and are not shipped.

2. Processing Time

Our standard processing period is 5–7 business days unless a product page states otherwise.

Business days are Monday through Friday, excluding United States federal holidays.

Processing time is the time needed to confirm, prepare, package, personalize, produce, or transfer an order to the shipping carrier. It does not include carrier transit time.

Handmade, customized, vintage, limited-release, made-to-order, and print-on-demand products may have different processing periods. When products from different fulfillment locations are included in one order, they may ship separately.

3. Shipping Charges

Available shipping methods and charges are displayed or calculated at checkout.

Charges may depend on:

• Destination
• Package dimensions and weight
• Product type
• Fulfillment location
• Carrier and service selected
• Tracking, insurance, or other services

Shipping promotions apply only under the conditions stated with the promotion.

4. Estimated Transit Times

After processing, estimated transit times are generally:

United States: Approximately 3–7 business days
Canada: Approximately 7–21 business days

These are estimates, not guaranteed delivery dates.

Weather, holidays, customs inspections, carrier disruptions, remote destinations, public emergencies, and other circumstances beyond our control may cause delays.

5. Shipping Confirmation and Tracking

When tracked shipping is available, you will receive a shipping-confirmation email containing tracking information.

Tracking may require 24–48 hours to begin updating after a label is created. A shipping notice may mean that a label has been prepared and does not necessarily mean the carrier has completed its first physical scan.

For questions about tracking information, contact shipping@blackoakmagick.com.

6. Multiple Packages

An order may arrive in more than one package when it includes:

• Products from different fulfillment partners
• Print-on-demand merchandise
• Items stored at different locations
• Products with different processing requirements

Separate packages may have different tracking numbers and delivery dates. Receiving only part of an order does not necessarily mean the remaining items are missing.

7. Canadian Orders

Canadian customers are responsible for confirming that an item may be lawfully imported into their province or territory.

Customs officials or carriers may assess:

• Import duties
• GST, HST, PST, QST, or other taxes
• Brokerage charges
• Customs-processing or handling fees

Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the recipient’s responsibility.

Black Oak Magick cannot predict or control customs assessments. Refusal to pay duties or collect a package may cause it to be returned or abandoned. Any refund will be determined under our Return & Refund Policy and may be reduced by unrecoverable shipping, return, customs, or fulfillment costs to the extent permitted by law.

Customs processing may extend delivery time.

8. Address Accuracy

Customers are responsible for providing a complete and accurate address, including:

• Recipient name
• Street address
• Apartment, unit, or suite number
• City
• State, province, or territory
• Postal or ZIP code
• Country

Contact shipping@blackoakmagick.com immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters fulfillment or production.

Black Oak Magick is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

9. Returned-to-Sender Packages

If a package is returned because of an incorrect address, refusal, failure to collect it, or another customer-related delivery issue, we will contact you after it returns.

Depending on the product’s eligibility, you may be offered:

• Reshipment after paying the new shipping charge, or
• A refund for eligible returned merchandise, less original shipping and other unrecoverable charges

Personalized, print-on-demand, made-to-order, hygiene-sensitive, and final-sale products may not qualify for a merchandise refund.

10. Shipping Delays

If we learn before shipment that we cannot meet a promised shipping period, we will provide notice and, where required, offer the choice to consent to the delay or cancel the affected unshipped merchandise for a refund.

Carrier transit estimates are outside our direct control, but we will provide reasonable assistance when a package appears significantly delayed.

Contact shipping@blackoakmagick.com for assistance with a significantly delayed shipment.

11. Lost Packages

Contact shipping@blackoakmagick.com if tracking shows no movement for an unusual period or indicates that the package may be lost.

We may ask you to wait until the carrier’s investigation or claim period begins. Please cooperate with requests for information or confirmation required by the carrier or fulfillment partner.

If the package is confirmed lost before delivery, we will provide an appropriate remedy consistent with carrier findings, product availability, applicable law, and our Return & Refund Policy.

12. Packages Marked Delivered

If tracking shows “Delivered” but the package is missing:

• Verify the address shown on the order
• Look around entrances, gates, mail areas, parcel lockers, and protected locations
• Ask household members, neighbors, building staff, or mailroom staff
• Allow one additional business day in case the carrier scanned it early
• Contact the carrier when appropriate

If the package still cannot be located, contact shipping@blackoakmagick.com.

Black Oak Magick is not automatically responsible for theft or disappearance after confirmed delivery to the address supplied at checkout. We will nevertheless provide reasonable assistance with available carrier inquiries or claims.

Customers should select a safe delivery location. Signature confirmation or additional insurance may be available by prior arrangement for certain orders.

13. Damaged Packages or Incorrect Items

Report an order that arrives materially damaged, defective, or incorrect within seven calendar days after delivery.

Email shipping@blackoakmagick.com and include:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the outer package and shipping label
• Photographs of the internal packaging when relevant

Keep the merchandise and all packaging until we provide instructions. Do not discard or return the item before the review is complete.

Approved remedies are handled under our Return & Refund Policy.

14. Delivery Dates and Special Occasions

Please order well in advance of holidays, birthdays, rituals, travel, or other time-sensitive occasions.

Processing and transit estimates are not guaranteed arrival dates. Black Oak Magick is not responsible for losses arising solely because a carrier-delayed order did not arrive by a preferred date, except where applicable law provides otherwise.

15. Contact Us

For shipping, tracking, delivery, transit-damage, or carrier-related questions, contact:

Black Oak Magick
Email: shipping@blackoakmagick.com
Website: www.blackoakmagick.com
Contact Page: www.blackoakmagick.com/send-a-raven-contact-us

For general customer-service questions unrelated to shipping, contact help@blackoakmagick.com.