Shipping Policy

SHIPPING POLICY

Last Updated: August 14, 2026

Thank you for ordering from Black Oak Magick. We prepare and package each order with care. This policy explains our current processing, shipping, tracking, and delivery practices.

1. Shipping Destinations

Black Oak Magick currently ships physical products only to eligible addresses within the United States.

We do not currently ship physical products to Canada, Mexico, or other international destinations.

Some products may have additional shipping restrictions because of their ingredients, size, weight, production location, fulfillment availability, or carrier requirements. Any known restriction will be identified on the product page or during checkout.

Digital products are delivered electronically and are not physically shipped.

2. Processing Time

Our standard processing period is 5–7 business days unless a product page states otherwise.

Business days are Monday through Friday, excluding United States federal holidays.

Processing time is the time needed to confirm, prepare, package, personalize, produce, or transfer an order to the shipping carrier. It does not include carrier transit time.

Handmade, customized, vintage, limited-release, made-to-order, and print-on-demand products may have different processing periods.

Some merchandise is fulfilled directly by Black Oak Magick, while print-on-demand merchandise may be produced and shipped by a third-party fulfillment partner such as Printful. When products from different fulfillment locations are included in one order, they may be processed and shipped separately.

3. Shipping Charges

Shipping charges are calculated according to the qualifying order value and displayed during checkout before payment is completed.

Our current standard United States shipping rates are:

• Orders from $0.00 through $49.99: $8.99
• Orders from $50.00 through $99.99: $11.99
• Orders from $100.00 through $149.99: $14.99
• Orders of $150.00 or more: $17.99

These rates are intended to account for carrier charges, package size and weight, product type, fulfillment location, tracking, and the possibility that an order may require more than one shipment.

Shipping rates may be updated as carrier and fulfillment costs change. The rate displayed at checkout at the time of purchase will govern the order.

Shipping promotions apply only under the conditions stated with the promotion.

4. Estimated Transit Times

After processing, estimated transit time within the United States is generally approximately 3–7 business days.

These are estimates, not guaranteed delivery dates.

Weather, holidays, carrier disruptions, remote destinations, public emergencies, fulfillment delays, and other circumstances beyond our control may extend processing or transit times.

5. Shipping Confirmation and Tracking

When tracked shipping is available, you will receive a shipping-confirmation email containing tracking information.

Tracking may require 24–48 hours to begin updating after a label is created. A shipping notice may mean that a label has been prepared and does not necessarily mean that the carrier has completed its first physical scan.

Orders shipped in multiple packages may generate separate confirmation emails and tracking numbers.

For questions about tracking information, contact shipping@blackoakmagick.com.

6. Multiple Packages

An order may arrive in more than one package when it includes:

• Products from different fulfillment locations
• Print-on-demand merchandise
• Items stored or prepared by Black Oak Magick
• Products with different processing requirements
• Products that cannot safely or practically be packaged together

Separate packages may have different tracking numbers, carriers, processing times, and delivery dates. Receiving only part of an order does not necessarily mean that the remaining items are missing.

Customers will not be charged an additional shipping fee after checkout solely because Black Oak Magick or a fulfillment partner divides an order into multiple packages.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name
• Street address
• Apartment, unit, or suite number
• City
• State or territory
• ZIP code

Contact shipping@blackoakmagick.com immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters production or fulfillment.

Black Oak Magick is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If an address cannot be verified or used by the applicable carrier or fulfillment partner, we may contact you for corrected information or cancel and refund the affected unshipped merchandise.

8. Returned-to-Sender Packages

If a package is returned because of an incorrect address, refusal, failure to collect it, or another customer-related delivery issue, we will contact you after the return is confirmed.

Depending on the product’s eligibility, you may be offered:

• Reshipment after paying the new shipping charge, or
• A refund for eligible returned merchandise, less original shipping and other unrecoverable charges

Personalized, print-on-demand, made-to-order, hygiene-sensitive, and final-sale products may not qualify for a merchandise refund.

Returns and refunds will otherwise be handled according to our Refund & Return Policy and applicable law.

9. Shipping Delays

If we learn before shipment that we cannot meet a promised shipping period, we will provide notice and, where required, offer the choice to consent to the delay or cancel the affected unshipped merchandise for a refund.

Carrier transit estimates are outside our direct control, but we will provide reasonable assistance when a package appears significantly delayed.

Contact shipping@blackoakmagick.com for assistance with a significantly delayed shipment.

10. Lost Packages

Contact shipping@blackoakmagick.com if tracking shows no movement for an unusual period or indicates that the package may be lost.

We may ask you to wait until the carrier’s or fulfillment partner’s investigation or claim period begins. Please cooperate with requests for information or confirmation required to investigate the shipment.

If a package is confirmed lost before delivery, we will provide an appropriate remedy consistent with carrier or fulfillment-partner findings, product availability, applicable law, and our Refund & Return Policy.

11. Packages Marked Delivered

If tracking shows “Delivered” but the package is missing:

• Verify the delivery address shown on the order
• Look around entrances, gates, mail areas, parcel lockers, and protected locations
• Ask household members, neighbors, building staff, or mailroom staff
• Allow one additional business day in case the carrier scanned the package early
• Contact the carrier when appropriate

If the package still cannot be located, contact shipping@blackoakmagick.com.

Black Oak Magick is not automatically responsible for theft or disappearance after confirmed delivery to the address supplied at checkout. We will nevertheless provide reasonable assistance with available carrier or fulfillment-partner inquiries and claims.

Customers should select a safe delivery location. Signature confirmation or additional insurance may be available by prior arrangement for certain orders.

12. Damaged Packages, Defective Products, or Incorrect Items

Report an order that arrives materially damaged, defective, or incorrect within seven calendar days after delivery.

Email shipping@blackoakmagick.com and include:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the outer package and shipping label
• Photographs of the internal packaging when relevant

Keep the merchandise and all packaging until we provide instructions. Do not discard or return the item before the review is complete.

For print-on-demand merchandise, photographs may be required so that we can submit the issue to the fulfillment partner.

Approved remedies are handled under our Refund & Return Policy and applicable law.

13. Delivery Dates and Special Occasions

Please order well in advance of holidays, birthdays, rituals, travel, or other time-sensitive occasions.

Processing and transit estimates are not guaranteed arrival dates. Black Oak Magick is not responsible for losses arising solely because a carrier-delayed or fulfillment-delayed order did not arrive by a preferred date, except where applicable law provides otherwise.

14. Contact Us

For shipping, tracking, delivery, transit-damage, or carrier-related questions, contact:

Black Oak Magick
Email: shipping@blackoakmagick.com
Website: www.blackoakmagick.com
Contact Page: www.blackoakmagick.com/send-a-raven-contact-us

For general customer-service questions unrelated to shipping, contact help@blackoakmagick.com.